FAQs
Frequently Asked Questions
Shipping & Delivery
Do you offer free shipping?
Yes. At MARA CORK, we offer free DPD shipping on all orders.
Which courier do you use?
Orders are shipped through our trusted delivery partners. Final delivery may be handled by DPD or another local courier, depending on the destination and shipment.
How long will my order take to arrive?
Delivery times may vary depending on your location. Once your order has been dispatched, you will receive an email with your shipping and tracking information.
Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking details so you can follow the progress of your delivery.
I entered the wrong delivery address. What should I do?
Please contact us as soon as possible at support@maracork.ie. If your order has not yet been processed or dispatched, we will do our best to update the delivery details.
Orders
How can I place an order?
You can place your order easily and securely through our online shop at maracork.ie.
Will I receive an order confirmation?
Yes. Once your purchase has been completed, you will receive a confirmation email containing all the details of your order.
I haven't received my confirmation email. What should I do?
Please check your spam, junk or promotions folder first. If you still cannot find it, contact us at support@maracork.ie.
Can I change or cancel my order?
If you would like to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed or dispatched, we will do our best to accommodate your request.
Returns & Exchanges
What is your returns policy?
You may request a return within 30 days of receiving your order.
How can I return an item?
To begin a return, please email us at support@maracork.ie, including your order number and the item you wish to return.
What condition must the item be in?
Items must be returned in their original condition, unworn and unused, with all original tags attached and, where possible, in their original packaging.
Can I exchange an item for a different size or colour?
Yes, exchanges are subject to availability. Please contact our customer care team and we will guide you through the process.
Who pays the return shipping costs?
Return shipping costs are the responsibility of the customer unless the item received is faulty, damaged or incorrect due to an error on our part.
What should I do if I receive an incorrect or faulty item?
We're sorry for the inconvenience. Please email support@maracork.ie with your order number and clear photographs of the item, and our team will assist you as quickly as possible.
Products & Sizing
How do I choose the correct size?
We recommend checking the size guide available on each product page before placing your order.
Are the product colours exactly the same as shown in the photographs?
We make every effort to display product colours as accurately as possible. However, slight differences may occur due to lighting, photography or individual screen settings.
Are all products immediately available?
Product availability is shown on each product page. If an item is unavailable, you will not be able to add it to your basket.
Payments & Security
Are payments on maracork.ie secure?
Yes. All transactions are processed through secure payment systems designed to protect your personal and payment information.
Which payment methods are available?
All available payment methods will be displayed at checkout before you complete your order.
Contact Us
How can I contact MARA CORK?
You can reach our customer care team by email at support@maracork.ie.
What is your official website?
Our official website is maracork.ie.
When can I expect a reply?
Our team aims to respond to all enquiries as quickly as possible, usually within 24 to 48 business hours.
Shop with Confidence
At MARA CORK, your shopping experience is our priority.
We offer free DPD shipping and a 30-day return period, so you can shop with greater confidence and peace of mind.
If you need any assistance, our customer care team is here to help at support@maracork.ie.