Returns Policy
Returns & Refunds Policy
MARA CORK Returns Policy
Last updated: 31 August 2026
At MARA CORK, we want you to feel confident when shopping with us. Please read the following Returns & Refunds Policy carefully before making a purchase.
1. General Information
MARA CORK operates as an online retailer through maracork.ie.
We work with selected suppliers and fulfilment partners for the processing and dispatch of our products. Depending on the product and order, items may be dispatched from fulfilment centres located within or outside the European Union.
Return addresses may therefore vary depending on the product and the fulfilment partner responsible for your order.
2. 30-Day Return Period
At MARA CORK, we offer a 30-day return period from the date you receive your order.
For most online purchases, Irish consumers also have a statutory 14-day cooling-off period, during which they may notify the seller that they wish to cancel their purchase without giving a reason. This policy provides an extended return period of up to 30 days, subject to the conditions below.
To request a return, please contact us at:
Please include your:
- Order number
- Full name
- Item(s) you wish to return
- Reason for the return, where applicable
We will provide you with the appropriate return instructions and return address.
3. Return Conditions
To qualify for a return under our extended return policy, the item should:
- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Be returned with its original packaging where reasonably possible
- Show no signs of damage caused after delivery
You may inspect an item as you reasonably would in a physical shop. However, we may make an appropriate deduction from a refund where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, where permitted by law.
Your statutory rights in relation to faulty, damaged or incorrectly supplied goods are not affected by these conditions.
4. How to Make a Return
Before sending an item back, please contact us at support@maracork.ie.
Our customer care team will provide:
- Return instructions
- The correct return address
- Any information required for the return shipment
Please do not send products to an address found on the parcel or online without first contacting us, as the correct return location may differ from the original dispatch address.
Contacting us for return instructions does not limit any statutory cancellation or consumer rights you may have.
5. Return Shipping Costs
For change-of-mind returns, the customer is generally responsible for the direct cost of returning the item, provided this has been communicated before purchase.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been completed.
If an item is confirmed to be:
- Faulty
- Damaged on arrival
- Incorrectly supplied
we will handle the matter in accordance with your applicable consumer rights and will not require you to bear return costs where the law places those costs on us.
Some returns may need to be sent to an international fulfilment centre, depending on the product and supplier responsible for the order.
6. Refunds
Once your return has been received and inspected, we will notify you regarding your refund.
Approved refunds will normally be issued to the original payment method.
Where the statutory right to cancel applies, refunds are handled within the time limits required under applicable consumer law. Under Irish rules, businesses generally must refund a cancelled online order within 14 days of being informed of the cancellation, although they may wait until the goods have been returned or evidence of return has been provided.
After we issue a refund, your bank or payment provider may require additional time for the funds to appear in your account.
7. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs or videos showing the problem, where appropriate
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
Irish consumer rights provide additional remedies for faulty or non-conforming goods, including circumstances where a consumer may be entitled to a refund.
8. Items That Cannot Be Returned
Certain products may be excluded from the statutory right to cancel where permitted by law, including, for example:
- Personalised or made-to-order products
- Sealed products that are unsuitable for return for health or hygiene reasons once unsealed
- Certain other products expressly excluded under applicable consumer legislation
These exclusions do not remove your rights where an item is faulty or not as described.
9. Sale and Promotional Items
Items purchased during a sale or promotion remain covered by applicable statutory consumer rights.
Purchasing an item at a discounted price does not, by itself, remove your legal rights regarding online cancellations or faulty goods.
10. Exchanges
If you would like to exchange an item for another size or colour, please contact us at support@maracork.ie.
Exchanges are subject to product availability.
Depending on the circumstances, we may ask you to return the original item before a replacement is sent.
11. Incorrect or Undeliverable Addresses
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your delivery address, please contact us immediately at support@maracork.ie.
If the order has not yet been processed or dispatched, we will do our best to update the address.
Once an order has been dispatched, changes may no longer be possible.
12. Refused or Uncollected Deliveries
If an order is refused or not collected and is subsequently returned to the sender, please contact our customer care team.
We will review the circumstances of the order and advise you regarding the available options and any applicable costs, without affecting your statutory consumer rights.
13. International Returns
As MARA CORK works with a network of international suppliers and fulfilment partners, the return address may be located outside Ireland and, in some cases, outside the European Union.
The correct return address will be provided after you contact our customer care team.
Please do not return an item before receiving the relevant return instructions.
14. Your Statutory Rights
Nothing in this Returns & Refunds Policy is intended to restrict or exclude any rights you have under applicable Irish or European consumer protection law.
Where there is any conflict between this policy and a mandatory consumer right, the applicable consumer legislation will take precedence.
15. Contact Us
For questions regarding returns, exchanges or refunds, please contact:
MARA CORK
Email: support@maracork.ie
Website: maracork.ie
MARA CORK
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